World of Tired People
Refund Policy
If you're not happy with a pin you paid for, you can have your money back. Ask within 30 days of paying, for any reason, and you'll get a full refund.
The short version
- Epic and Legendary pins: a full refund within 30 days of paying, no reason needed.
- Paid in dollars? Ask Paddle at paddle.net, or ask us.
- Paid in rubles? Write to us and we'll refund you through YooKassa.
- Free pins don't cost anything, so there's nothing to refund.
1. 30 days, any reason
You can ask for a full refund of an Epic pin ($0.99 or 49 ₽) or a Legendary pin ($1.99 or 99 ₽) within 30 days of the payment, even after the pin's time on the map is over. You don't have to tell us why.
2. If something went wrong
If you paid and your pin never showed up, if it disappeared before its time was up, or if you were charged twice, write to us and we'll refund you in full (for a double charge, the extra payment).
3. Paid in US dollars
Orders paid in dollars are processed by our online reseller, Paddle.com, which is the Merchant of Record for them and handles their refunds. To ask for one:
- go to paddle.net, find your purchase, and choose to request a refund;
- or use the link in the receipt Paddle emailed you;
- or write to us at hello@tiredmap.com with the order number from your receipt, and we'll ask Paddle for you.
Paddle sends the money back to the card or account you paid with. How soon it shows up depends on your bank. Paddle's buyer terms also apply.
4. Paid in rubles
Write to hello@tiredmap.com or call [CONTACT PHONE], and tell us:
- the date and time you paid, and the amount;
- how you paid, for example the last four digits of your card, or your bank if you paid by SBP.
We send the refund through YooKassa within 10 days of your request, to the same card or account you paid with. How soon it arrives depends on your bank. The full terms are in our публичная оферта (public offer, in Russian).
5. What happens to the pin
Once a pin is refunded, we may take it off the map.
6. Please talk to us first
If something's wrong with a payment, write to us before disputing it with your bank. A refund from us is usually quicker than a chargeback.
7. Your legal rights
This policy comes on top of your rights under consumer law where you live, and doesn't limit them.
8. Contact
Denis Burtsev, [REGISTERED ADDRESS]. hello@tiredmap.com, [CONTACT PHONE].